Reign Electronics Guarantee, Return, & Refund Policy
After-sales service note during the epidemic:
- If you encounter a problem and you need to return the product to us, however, it cannot be sent back at present moment.
Please do not worry, We(Reign Electronics) will extend the warranty period for our valued customers in this situation,
you may wait until the epidemic is over to send it back to us.
7 Days DOA(Damaged On Arrival) Product Guarantee
If one or more of the items you ordered arrived damaged, different, or in none working order, you are protected by this Guarantee. Please contact us for a return request within 7 days of the order being delivered.
After returning the product to the address provided by us, we can send you a new item free of charge(we will reimburse you the return shipping cost), or you can choose to receive a full refund.
30 Days No Reason Return Guarantee
If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
Please contact us for a return request within 30 days of the order being delivered.
180 Days up to the Quality or Exchange Guarantee
If there are quality problems with some of the products, you can get an exchange for up to 180 days.
Missing Item(s), Wrong Item(s) or Incorrect Package Sent
After delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents of the package.
In case of any issues:
- Provide your order number and the product code (SKU number).
- Please send us a clear picture of the outer packaging, all visible shipping labels, and the item received.
Solution after the problem is confirmed
If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). Reign Electronics will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.
Warranty Exemptions and Notes
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
- If you have damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts. We will charge the original value of the components.
The customer voids the warranty if they:
– Flash the firmware of a device or root a device
– Open the body in an attempt to fix the device
– Modify, remove, customize, or swap parts of the product
– Use the device in a way that it is not originally intended for
– Continue to use the item once a fault occurs and causes more damage
Returns processing limitation
If you have any after-sales issues, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it.
For exchanges, the processing time for the exchanged item will be between 3-6 business days upon receiving your item back and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method.
For Repair, the duration depends on the item and the manufacturer’s spare parts inventory.