Shipping Policy

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time combined with shipping time. The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time

  • The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
  • The time between when you place an order and when we ship it;

Shipping time

  • The time between when your order has been shipped and delivered to you;
  • The time for your item(s) to travel from our warehouse to your destination.

All items sold on our online store are guaranteed to be delivered in 30 days and all orders shipped are from our US warehouses to the US 48 combined states(Hawaii, Alaska, Puerto Rico not included).

All other locations buyers are responsible for shipping costs. We can provide the shipping cost before your order. All items are guaranteed delivery in 60 days.

If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Full refunds are not available under the following circumstances:

  1. Delays caused by the buyer providing incorrect or incomplete delivery information;
  2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, etc;
  3. Any un-insured order that is lost or stolen;
  4. Delays in delivery caused by any other than control, such as public holidays and Customs issues.

Shipping from US warehouses to the United States

Shipping method(s) Shipping time Tracking information
US Priority Shipping 5 – 9 business days Tracked
US Express Shipping 4 – 7 business days Tracked
US Standard Shipping 9 – 18 business days Tracked

* Expedited Shipping Service and EMS Express Mail Service shipping methods can not deliver to P.O Box addresses.

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

Shipping Fees:

  • Fees Apply When Shipping From US Warehouse to the United States(Hawaii, Alaska not included).
  • Fees Apply When Shipping From US Warehouse To Overseas, Territories, And Alaska, Hawaii, etc…
  • Fees Apply When Shipping International To International.

The estimated delivery time may also vary according to your location and the origin of your order.

If you require any further information or assistance, please do not hesitate to contact us.